Frequently asked questions

Q. Can I purchase items without embroidery?

Yes, our showroom has a wide variety of apparel. If it’s not in the showroom, we will glady order it for you.

Q. Do you have any minimum order size?

We have no minimum quantity on apparel orders that require embroidery as this application is completed in house. Apparel with other decoration techniques do have minimum order requirements.

Q. How long will it take to complete my order?

It usually takes about two to three weeks to complete your order. Depending on product availability, we may be able to complete your order in less time.

Q. Can I resize my logo from a left chest size to a full back size?

Logos can be resized a little bit, but changing from a left chest size to a full back will require digitizing the logo.

Q. What is Digitizing?

Digitizing is converting a picture or image into stitches using specialized software and must be done in order to embroider your logo. We prefer designs be sent as vector files in either AI or EPS format. Bitmap files also accepted (JPG, BMP, GIF or TIF).

Q. Can I use the same logo for multiple items?

Yes, the same logo can be used for clothing apparel, caps, bags, etc.